NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY APPOINTING A SERVICE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.
The customer can easily make changes to an appointment with us either through email, by directly writing us, or by calling our Customer Help Center at the numbers on the top of this page.
If an appointment needs to be cancelled, please get in touch with us either via email or on the phone, and be ready to quote the information contained on the confirmation email: Reference number of the booking, date and address of the appointment. If the appointment is cancelled with an advance of more than 1 day (24 hours) of the date of the booking, there are no cancellation fees, and if the service was pre-paid, partially or in full, a refund will be made back with the sum pre-paid, minus any expenses we had for transaction fees. If the appointment is cancelled with an advance of less than 1 day (24 hours), a Cancellation fee will apply, equal to 50% of the grand total of the service, in AUD, including GST, to cover our administration, organization costs, losses and compensations for our inability to provide our services as they were reserved. For all bookings we will expect the fee to be paid in full via either Card or Bank transfer within 7 days from the cancellation date.
Failing to give us a 1 day notice that a service needs to be cancelled or cancelling it on the spot (including due to inability to comply with the service terms for Access), will result in a charge of No Show/Inability to provide a service fee equal to 100% of the grand total of the service, in AUD, inclusive of GST, which recovers our administration, organisation costs, losses and compensations for our inability to provide our services as they were reserved. In a case when our operators do not show up within 2 hours of the scheduled time without a notice or we need to cancel an appointment prior to the Service time due to circumstances that are not beyond our control, we offer up to 50% discount off the final price for the service.
If at the time of the service our representatives or our customers deem necessary to make amendments on the booking that was made over the phone, email or chat, they can do so, on payment of additional charges. Such charges will be quoted in AUD may be at a higher or lower rate than those previously quoted. If any party involved disagrees with the renewed quote due to any reason, the service can be cancelled with no cancellation fees or reduced commissions for either side.
Please note that an appointment can be rescheduled, amended, changed completely or cancelled without any cancellation fees or charges, as long as we receive notification at least 1 day (24 hours) prior the date of the booking due to our restricted time schedule. If the service is amended or changed with a different one, there may be a higher or lower rate than the one previously quoted. Always feel free to get in touch with us for more details!
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My carpets are perfectly clean after the service. The price was okay and Sam's team were brilliant.
Sam's team arrived on time, finished the job quickly and best of all - my sofa is as new. Very good customer service as well.
I made a short-notice carpet cleaning booking after an engagement party we hosted in our house. The sales operator were very polite and the guy they sent - Jeff did a superb job, getting all of the stains out. Couldn't ask for more.
Wonderful carpet cleaning! I couldn't be happier, thank you!
Had a mattress and sofa cleaning which came with a nice discount. Thanks for sending Ray, he did a great job. Will use again!
Really appreciate the hard work and the time your guys took to walk me through the process and give me maintenance tips.
I'm always worried when I entrust my old rugs to random companies, but you proved yourselves in my eyes. I've used your service twice now, and as long as the quality stays as high, I'll continue to use in the future.
I was really pleased with the quality of cleaning, especially considering the price! Would definitely use this service again.
We've used your mattress cleaning service for several months now - our hotel is small but it gets heavy traffic in summer. We've never been disappointed with your service in the slightest, and we're a fan of the rates too!
We run a small motel on the outskirts of Melbourne and knew the upholstery had to be cleaned, as it didn't look too good. You came at the time you promised, and we paid the exact price we were told over the phone. Thank you for offering amazing services, affordable for small business.